Software Support Plans

Software Support for Actinic Software customers and partners in the US. When you enroll in a Software Support Plan, the annual contract provides direct phone or email access to our technical support team on all issues with your Actinic Software.

Software Support provides direct access to experts in Actinic software. We want to ensure that customers covered under Software Support reach their full potential and receive the best possible protection for your ecommerce investment. Software Support is a comprehensive package of annual support and services designed to provide total protection for your online store and assist you in successfully selling online.

Actinic Cover

Actinic Cover is the affordable, annual support and maintenance policy giving you access to the telephone technical support line and guaranteeing that your software is kept up to date with the latest releases.

Your annual Cover fee provides:

• Free version upgrades during the period of cover
• Access to the Actinic technical support hotline*
• Fast track response for critical issues
• Guaranteed escalation procedure
• 60-day emergency hosting provision

• Savings on Actinic products and services

Benefits

• Reassurance that help is just a phone call away

  Whether you have a technical problem with your online store, or just need some help in making changes to it, with Actinic Cover the solution is only a phone call away. Actinic Cover enables you to make full use of all the features of your Actinic software and the reassurance of priority access to our support team through our UK based technical support hotline. For any reported incident, which actually disables your store, we guarantee a two-hour response plus immediate referral to our development team for a fast-track solution.

• Keep your software up to date

  Actinic Cover entitles you to 12 months of free software upgrades. Our regular newsletter will inform you of all version upgrades and maintenance releases, ensuring you benefit from new product features as they appear. To obtain the latest software releases and patches visit the Download Centre.

• Backup Hosting Provision

  Should your existing service provider go out of commission or your site experience poor service levels you will be entitled to 60 days free Actinic hosting. This ensures that your online store remains open while you find a new service provider.

• Savings on other Actinic products and services

  To assist in the successful development of your online business your Cover package provides exclusive savings on other Actinic products and services.

* Lines are open between the hours of 09.00 and 17.00 EST, Monday to Friday. Pricing, terms and conditions are subject to change without notice.